Cancellation Policy
Last Updated: August 7, 2026
At Clover89, most of our products are made to order, and many are personalized specifically for each customer. To help you receive your order as quickly as possible, production may begin shortly after your order is placed.
We understand that mistakes happen. If you need to cancel your order or change your shipping address or personalization details, please contact us as soon as possible.
1. Order Cancellation
Cancellation eligibility depends on how much time has passed since your order was placed and whether production has already begun.
Within 12 Hours of Purchase
If you request cancellation within 12 hours of placing your order, we will make every reasonable effort to cancel the order.
If the order has not entered production, you will receive a full refund to your original payment method.
Because some personalized orders may enter production sooner, please contact us as quickly as possible.
Between 12 and 24 Hours
If you request cancellation between 12 and 24 hours after placing your order, please contact us immediately.
We will check the production status and make every reasonable effort to stop the order.
However, because production may already have begun, cancellation is not guaranteed.
If we are able to cancel the order before production begins, a full refund will be issued to your original payment method.
If production has already started, the order can no longer be canceled.
More Than 24 Hours After Purchase
Orders generally cannot be canceled more than 24 hours after purchase because they are likely to have entered production.
Once production has started, materials, printing, engraving, or other customization processes may already have been committed specifically to your order.
For this reason, we cannot provide a cancellation refund once production has begun.
2. Personalized & Made-to-Order Products
Most Clover89 products are produced specifically for each customer after an order is placed.
Personalized products may include:
- Custom names or initials
- Dates
- Personal messages
- Photographs
- Custom artwork
- Engraved text
- Other customer-selected personalization
Because these items cannot generally be restocked or resold, personalized and made-to-order orders may enter production shortly after purchase.
If you notice an error in your order, please contact us immediately.
3. Changes to Personalization
If you need to correct or change personalization details, please contact us as soon as possible.
Before Production Begins
If production has not started, we will make reasonable efforts to update your personalization at no additional charge.
After Production Begins
Once production has started, personalization changes may no longer be possible.
If the product must be reproduced because incorrect personalization information was originally submitted by the customer, additional charges may apply.
Please carefully review names, dates, spelling, capitalization, photographs, and other personalization details before completing your purchase.
4. Shipping Address Changes
If you entered an incorrect shipping address, please contact us as soon as possible.
Address changes follow the same general timeframe as cancellations:
- Within 12 hours: We will make every reasonable effort to update the address.
- 12–24 hours: Changes may still be possible but are not guaranteed.
- After 24 hours or after shipment: Address changes may no longer be possible.
Once an order has been transferred to a shipping carrier, Clover89 cannot guarantee that the delivery address can be changed.
Customers are responsible for providing a complete and accurate shipping address at checkout.
5. How to Request a Cancellation or Change
To request an order cancellation, personalization change, or shipping address correction, please contact us at:
Use the subject line:
Order Change / Cancellation – [Order Number]
Please include:
- Your order number
- Name used on the order
- The cancellation or change you are requesting
- Correct personalization or shipping information, if applicable
Submitting a request does not automatically cancel or modify an order. We will confirm whether your requested change can still be completed based on the order's production status.
6. Refunds for Approved Cancellations
If your cancellation is approved before production begins, a full refund will be issued to your original payment method.
Refunds typically appear within 5–10 business days after they are processed, depending on your bank or payment provider.
We do not charge a cancellation fee for orders successfully canceled before production begins.
7. Orders We Cancel
In rare circumstances, Clover89 may need to cancel an order.
Examples may include:
- Product or material unavailability
- Technical or production issues
- Payment or fraud concerns
- Inability to fulfill the requested personalization
- Content that violates intellectual property rights or applicable law
- Orders containing prohibited, abusive, hateful, unlawful, or otherwise unacceptable content
- An obvious pricing or listing error
If Clover89 cancels your order and payment has already been collected, you will receive a full refund for the canceled item or order.
8. Cancellation vs. Refund & Returns
This Cancellation Policy applies to requests to stop or modify an order before or during the early stages of production.
Issues involving products that have already been produced, shipped, or delivered are governed by our separate Refund & Returns Policy.
If Clover89 makes an error in production or your product arrives damaged, defective, or incorrectly fulfilled, please refer to our Refund & Returns Policy.
9. Contact Us
If you need to cancel or modify an order, contacting us quickly gives us the best opportunity to help.
Clover89 Global LLC
Business Address:
30 N Gould St #66939
Sheridan, WY 82801
United States
Phone:
+84 934 892 288
Email:
admin@clover89.com
Website:
https://clover89.com
We understand that plans change and mistakes happen. We'll always make a reasonable effort to help before production begins while respecting the made-to-order nature of every Clover89 product.
