Shipping Policy

Shipping Policy

Last Updated: August 5, 2026

At Clover89, our products are made to order, and many are personalized specifically for you. Unlike mass-produced items stored on a shelf, your Clover89 gift begins its journey after you place your order.

We carefully process, create, and ship each order as efficiently as possible while maintaining the quality your personalized gift deserves.

This Shipping Policy explains our order processing, production, fulfillment, shipping, tracking, and estimated delivery timelines.

1. Order Processing

After your order is placed, we typically require 12–48 hours to:

  • Verify your order information

  • Review personalization details

  • Prepare your order for production

  • Send the order to the appropriate production facility

Orders requiring additional information, artwork review, or customer confirmation may require additional processing time.

Please check your email after placing a personalized order in case we need to contact you regarding your personalization.

2. Production Time

Because Clover89 products are made to order, production begins after your order has been processed.

Production time varies by product type. Our current estimated production times are:

  1. T-Shirts & Apparel: 3–6 business days

  2. Ceramic Ring Dishes & Jewelry Dishes: 6–10 business days

  3. Ceramic Recipe Dishes: 6–10 business days

  4. Wooden & Leather Trays: 5–8 business days

  5. Cutting Boards: 5–8 business days

  6. Mugs & Drinkware: 3–6 business days

  7. Doormats: 3–7 business days

  8. Home Decor: 5–8 business days

These are estimated production times and may vary depending on personalization complexity, product availability, production location, order volume, and seasonal demand.

Production time does not include shipping transit time.

During peak seasons or major holidays, production may take longer than the estimates above.

3. Where Orders Ship From

Clover89 works with trusted production and fulfillment partners in multiple locations around the world.

Most of our products are produced and fulfilled from facilities located in the United States, while certain products may be produced and shipped from our trusted partners in Vietnam and, to a lesser extent, China.

The fulfillment location for each order may vary depending on the product type, personalization method, product availability, production capacity, and delivery destination.

Regardless of where an item is produced, we work with our fulfillment partners to maintain consistent quality standards and provide reliable delivery estimates.

Because different products may be produced at different facilities, items within the same order may occasionally be shipped separately and arrive at different times.

4. U.S. Domestic Shipping Time

For orders produced and shipped from facilities within the United States, shipping after production is typically:

3–7 business days

Shipping time may vary depending on the destination, production location, selected shipping service, and carrier.

Orders may be shipped through carriers such as:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Other trusted regional carriers

The carrier used may vary depending on the product, production facility, package size, and delivery destination.

5. Orders Fulfilled Outside the United States

Certain products may be produced and shipped to U.S. customers from our production partners outside the United States, primarily in Vietnam and, to a lesser extent, China.

These orders may require additional transit time compared with orders fulfilled domestically within the United States.

Estimated delivery times for these products may vary depending on:

  • Production location

  • Product type

  • Destination

  • Shipping service

  • Customs processing

  • Carrier conditions

Where applicable, the estimated delivery timeframe shown on the product page, at checkout, or in your order confirmation will reflect the expected fulfillment and shipping timeline for that order.

International-origin fulfillment does not necessarily mean the customer is responsible for import charges. Any applicable duties, taxes, or charges will be handled according to the terms displayed at checkout and the destination country's requirements.

6. Estimated Delivery Time for U.S. Orders

For most orders produced and fulfilled within the United States, please allow approximately:

7–19 business days from order placement to delivery.

This estimated timeframe includes:

  • Order Processing: 12–48 hours

  • Production: 3–10 business days, depending on product type

  • U.S. Domestic Shipping: approximately 3–7 business days

Products with shorter production times, such as apparel, mugs, and certain home products, may arrive sooner.

Products requiring longer production times, particularly personalized ceramic products, may require additional time.

Orders fulfilled from outside the United States may have different delivery estimates. Where applicable, the estimated delivery timeframe shown for the specific product or order should be used as the most relevant estimate.

All delivery dates and timeframes are estimates and not guaranteed delivery dates, unless we expressly state otherwise.

7. Business Days

Unless otherwise stated, processing, production, and shipping estimates in this policy refer to business days.

Business days generally mean Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or holidays may begin processing on the next business day.

8. Shipping Rates

Shipping charges are calculated based on factors such as:

  • Product type

  • Package weight and dimensions

  • Shipping destination

  • Fulfillment location

  • Available shipping service

Your applicable shipping charge will be clearly displayed at checkout before you complete your purchase.

Clover89 does not add undisclosed shipping charges after an order has been placed.

From time to time, we may offer free shipping or other shipping promotions. When available, applicable terms and minimum purchase requirements will be clearly displayed on our website or at checkout.

9. Tracking Your Order

When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has shipped.

Please allow approximately 24–48 hours after receiving your shipping confirmation for the carrier's tracking system to update.

Tracking information and delivery scans are provided by the shipping carrier and may occasionally be delayed.

10. Multiple-Item Orders

Because Clover89 works with different production facilities depending on product type and destination, items in the same order may be fulfilled separately.

As a result:

  • Items may arrive in separate packages

  • Packages may ship from different locations

  • Packages may have different tracking numbers

  • Packages may arrive on different days

You will not be charged additional shipping fees after checkout simply because we choose to fulfill your order in multiple shipments.

11. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review:

  • Recipient name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State or province

  • ZIP or postal code

  • Country

If you discover an error after placing your order, please contact us immediately at:

admin@clover89.com

We will make reasonable efforts to update your address before fulfillment progresses too far.

However, address changes cannot be guaranteed once production or shipping arrangements have begun.

Please refer to our separate Cancellation Policy for additional information about address changes.

12. Incorrect or Undeliverable Addresses

If an order cannot be delivered because the customer provided an incorrect, incomplete, or undeliverable shipping address, Clover89 cannot guarantee a refund or free replacement.

If the package is returned to us or one of our production partners and reshipment is possible, additional shipping charges may apply.

We will make reasonable efforts to help determine the best available solution.

13. Orders Marked as Delivered

If your tracking information shows your package as Delivered but you cannot locate it, we recommend that you:

  • Check around your property and delivery location

  • Check with household members or neighbors

  • Check your mailbox, parcel locker, front desk, or building reception

  • Allow a short period of time, as carriers occasionally scan packages shortly before final delivery

  • Contact the shipping carrier for additional delivery information

You may also contact us at admin@clover89.com.

We will review the shipment information and, where appropriate, assist with a carrier investigation.

Packages confirmed as delivered to the shipping address provided at checkout do not automatically qualify for a refund or replacement.

Please refer to our Refund & Returns Policy for additional information.

14. Lost Packages

If your tracking information has not updated for an unusual period or you believe your package has been lost in transit, please contact us.

We may work with the shipping carrier or fulfillment partner to investigate the shipment.

If a package is confirmed lost during transit and the loss was not caused by incorrect customer-provided shipping information, we will work with you to provide an appropriate resolution in accordance with our Refund & Returns Policy.

15. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

To help us resolve the issue, we may request:

  • Your order number

  • Clear photos of the damaged product

  • Photos of the packaging

  • Photos of the shipping label

  • Any other information reasonably necessary to investigate the issue

If the damage qualifies under our Refund & Returns Policy, we will provide an appropriate resolution, which may include a free replacement or refund.

16. Peak Seasons & Holiday Shipping

Production facilities and shipping carriers may experience higher-than-normal order volumes during major shopping periods and holidays, including:

  • Valentine's Day

  • Mother's Day

  • Father's Day

  • Back-to-School season

  • Thanksgiving

  • Black Friday & Cyber Monday

  • Christmas and the holiday season

Processing, production, and shipping may take longer during these periods.

If your order is intended for a specific holiday, wedding, birthday, anniversary, graduation, or other important event, we strongly recommend ordering early.

Unless expressly stated otherwise, estimated delivery dates are not guaranteed arrival dates.

17. Weather, Carrier, Customs & Other Unexpected Delays

Occasionally, delivery may be affected by circumstances outside our reasonable control, including:

  • Severe weather

  • Natural disasters

  • Carrier disruptions

  • Transportation delays

  • High seasonal shipping volumes

  • Customs processing

  • Labor disruptions

  • Other unforeseen events

We will make reasonable efforts to assist when an order is delayed, but Clover89 cannot guarantee carrier transit times once a package has been transferred to the shipping provider.

18. International Customer Orders

Shipping availability outside the United States depends on the product and destination.

If international shipping is available for your order, available shipping methods and applicable charges will be displayed at checkout.

International delivery times may vary significantly based on:

  • Destination country

  • Production location

  • Local postal service

  • Customs processing

  • Shipping service

The estimated delivery timeframe displayed for your order should be treated as an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

19. Customs, Duties & Import Taxes

For orders delivered internationally, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on the destination country and fulfillment method.

Where such charges are collected at checkout, they will be shown before you complete your purchase.

Where they are not collected at checkout, the recipient may be responsible for charges imposed by local authorities.

Clover89 does not control customs processing times or charges imposed by government authorities.

Customers are responsible for providing any information required by their local customs authorities.

20. Order Changes & Cancellations

Because our products are made to order, production may begin shortly after your purchase.

Requests to:

  • Cancel an order

  • Change personalization

  • Correct a shipping address

  • Modify other order information

are governed by our separate Cancellation Policy.

Please contact us as quickly as possible if you need to make a change.

21. Contact Us

If you have questions about shipping, tracking, or delivery, please contact us:

Clover89 Global LLC

Business Address:
30 N Gould St #66939
Sheridan, WY 82801
United States

Phone:
+84 934 892 288

Email:
admin@clover89.com

Website:
https://clover89.com

When contacting us about an existing order, please include your order number so our Customer Care team can assist you more quickly.

At Clover89, every order is made with care. From production to your doorstep, we'll keep you informed and do our best to make your delivery experience clear, simple, and dependable.