Refund & Returns Policy
Last Updated: August 5, 2026
At Clover89, every order is made with care and created specifically for you. Most of our products are made-to-order and many are personalized based on the information you provide.
Because each item is produced only after an order is placed, our Refund & Returns Policy differs from that of traditional retail stores.
Our commitment is simple:
If we make a mistake, we'll make it right.
1. Return & Refund Eligibility
If there is an issue with your order, please contact us within 30 days of the confirmed delivery date.
To help us review your request as quickly as possible, please include:
- Your order number
- A brief description of the issue
- Clear photos showing the product and any defects or damage (if applicable)
Each request is reviewed individually, and our Customer Care team will work with you to reach a fair resolution.
2. If We Made a Mistake
If your order arrives with an issue caused by Clover89 or one of our production partners, we will gladly make it right.
Examples include:
- Incorrect personalization due to our error
- Wrong item received
- Manufacturing defects
- Printing or engraving defects
- Item damaged during production
- Item damaged during shipping
- Missing items due to fulfillment errors
Depending on the circumstances, we may offer:
- A free replacement, or
- A full refund to your original payment method.
In most cases, we will not require you to return the defective or incorrectly fulfilled item before issuing a replacement or refund.
However, we reserve the right to request additional information or require the return of the item in certain situations, including suspected fraud, repeated claims, or when requested by one of our production partners.
3. Made-to-Order Products
Nearly all Clover89 products are produced only after an order is placed.
Many products are also personalized with names, dates, photographs, messages, or other customer-provided content.
Because these products are created specifically for each customer, we generally do not accept returns once they have been delivered.
This allows us to reduce unnecessary waste while providing handcrafted products made especially for you.
If your order has a manufacturing defect, fulfillment error, shipping damage, or another issue caused by us, please contact us within 30 days of delivery.
We will review your request and, when appropriate, provide a replacement or a full refund at no additional cost.
4. Customer Errors
Refunds or replacements are generally not available for issues resulting from customer-provided information or purchasing decisions, including:
- Change of mind
- Buyer's remorse
- Incorrect personalization submitted during checkout
- Incorrect shipping address provided by the customer
- Ordering the wrong product
- Ordering the wrong size, color, or variant
- Failure to review the personalization preview or order details before completing the purchase
Please carefully review your order before submitting it, as production begins shortly after your purchase.
5. Acceptable Product Variations
Because many Clover89 products are handmade, printed, engraved, or produced using natural materials, slight variations are normal and are not considered defects.
Acceptable variations may include:
- Color differences of approximately 5–10% due to monitor settings, lighting, printing methods, or natural materials.
- Minor size variations of approximately 1–2 inches, depending on the product.
- Print or engraving placement variations of up to 0.5 inch.
- Natural variations in wood grain, ceramic glaze, marble texture, leather texture, fabric weave, or other natural materials.
These natural differences are part of the unique character of handcrafted and made-to-order products and do not qualify for refunds or replacements.
6. Orders Marked as Delivered
If your tracking information shows that your package has been marked as Delivered but you have not received it, please contact us promptly.
We will:
- Review the shipment details
- Work with the shipping carrier to investigate the delivery
- Assist you in determining the most appropriate resolution
Please note that Clover89 cannot guarantee reimbursement or replacement for packages that have been successfully delivered to the shipping address provided at checkout but are later lost due to theft, incorrect customer-provided addresses, or circumstances beyond our reasonable control.
7. Refund Processing Time
Once a refund has been approved:
- Refunds are issued to your original payment method.
- Most refunds are processed within 5–10 business days, depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the refund results from our error.
8. Items Not Eligible for Return or Refund
Because our products are made to order, returns or refunds are generally not available for:
- Change of mind
- Buyer's remorse
- Incorrect personalization submitted by the customer
- Incorrect shipping information provided during checkout
- Ordering the wrong item, size, color, or variant
- Minor acceptable variations described in Section 5
- Delays caused by shipping carriers after dispatch
- Damage resulting from misuse, improper care, accidents, or normal wear and tear
9. How to Request a Refund or Replacement
If you believe your order qualifies for a refund or replacement, please contact us within 30 days of delivery.
Please include:
- Order number
- Description of the issue
- Clear photos of the product (if applicable)
Email:
admin@clover89.com
Our Customer Care team typically responds within 1–2 business days.
10. Relationship to Our Cancellation Policy
This Refund & Returns Policy applies after an order has entered production or has been delivered.
If you need to cancel an order before production begins, please refer to our separate Cancellation Policy, which explains cancellation eligibility, applicable timeframes, and refund options.
11. Contact Us
If you have questions regarding this Refund & Returns Policy, please contact us:
Clover89 Global LLC
Business Address:
30 N Gould St #66939
Sheridan, WY 82801
United States
Phone:
+84 934 892 288
Email:
admin@clover89.com
Website:
https://clover89.com
We are committed to delivering personalized gifts with honesty, craftsmanship, and dependable customer support. If something goes wrong because of our mistake, we'll work quickly to make it right.
